Lloyd's of London logo

Greece complaints

English Greek

Should you remain dissatisfied with the final response or if you have not received a final response within 50 (fifty) calendar days of the complaint being received, you may be eligible to refer your complaint to the Hellenic Consumers Ombudsman, the Bank of Greece or the General Secretariat of Consumer Affairs in Greece. 

Contact details

The contact details of the above organisations are as follows:

Hellenic Consumers Ombudsman

144 Alexandras Avenue

114 71, Athens

Greece

+30 210 646 0862 +30 210 6460814 +30 210 6460612 +30 210 6460734 +30 210 6460458 +30 210 646 0414 (Fax)

grammateia@synigoroskatanaloti.gr Visit the Consumer Ombudsman website

Complaints referred to the Hellenic Consumers Ombudsman must be submitted to it within 1 (one) year of you becoming aware of the act or omission that gave rise to the complaint.

Bank of Greece

21 E. Venizelos Avenue

102 50, Athens

Greece

+30 210 320 1111 insurancecomplaints@bankofgreece.gr Visit the Bank of Greece website

Ministry of Development and Investments

General Secretariat for Trade and Consumer Protection

Directorate-General for Consumer Protection Kaniggos Sq.

10181 Athens

Greece

210 3332000 1520@mindev.gov.gr

Visit the Ministry of Development & Investments website, opens in new tab