Italy complaints

Italian complaint handling activity

With reference to IVASS provision n. 97 of 4 August 2020, here is the report concerning the Italian complaints handling activity in Italy in 2022.

Should you remain dissatisfied with the final response or if you have not received a final response within forty-five (45) calendar days of the complaint being made, you may be eligible to refer your complaint to the Institute for Insurance Supervision (IVASS). The contact details are as follows:

Institute for Insurance Supervision (IVASS)

Via del Quirinale 21

00187 Rome

Italy