Should you remain dissatisfied with the final response or if you have not received a final response within 20 (twenty) business days (or 30 (thirty) business days for exceptional or complex cases) of the complaint being received, you may refer your complaint to the independent Customers’ Ombudsman appointed by Lloyd’s Insurance Company. The Ombudsman will review the complaint within 30 (thirty) business days of receipt (or 45 (forty-five) business days in exceptional cases) and issue a recommendation accordingly. The contact details are:
Mr Gonçalo Vareiro
FIRM Fragoso, Vareiro Sociedade de Advogados SP, RL
Avenida Liberdade, 67-B, 2A
1250-140 - Lisbon
Portugal
+351 213472251
gv@firm.legal