Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Financial Supervisory Authority. The contact details are as follows:
Financial Supervisory Authority (ASF)
Splaiul Independentei No. 15, sector 5
050092 Bucharest
Romania
+4 08 00 825 627
office@asfromania.ro
Non-bank Alternative Dispute Resolution Entity (SAL-Fin)