A submission to the undertaking, or to the person or department responsible for complaints directly, from a customer expressing his/her dissatisfaction with the service or product provided by the undertaking.
Timescales
A prompt acknowledgement of the complaint, in writing, within 3 (three) business days of the complaint being made.
A final response to be provided, in writing, within reasonable time, and no longer than 8 (eight) weeks of receipt of the complaint.
External Dispute Resolution
The Insurance Complaints Board
Ankenævnet for Forsikring
Østergade 18, 2
1100 København K
Denmark
+45 33 15 89 00
ankeforsikring@ankeforsikring.dk
Submit a complaint online