Every kind of comment made by the consumer to his/her service provider expressing dissatisfaction, bad handling of his/her specific case or how the business relationship was generated.
Definition of a consumer
There is no definition of "consumer" in the Insurance legislation of Iceland.
The Icelandic Act of Insurance Contracts however defines the terms “policyholder”, “the insured” and “the beneficiary” all of whom are protected as “consumer” within the Act.
Timescales
A prompt acknowledgement of the complaint, in writing, within 5 (five) business days of the complaint being made.
A final response to be provided within 4 (four) weeks of receipt of the complaint.
External Dispute Resolution
The Insurance Complaints Committee
Guðrúnartún 1 105 Reykjavík
Iceland
+ 354 578-6500
tryggingar@nefndir.is
Submit a complaint online